Privacy Policy

Effective Date: 14 August 2025

At UMMY WAX, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us. By using our site and services, you agree to the terms of this policy.

1. Information We Collect

We may collect the following information:

Personal details: Name, phone number, email address, and other contact information.
Booking information: Appointment dates, service preferences, and payment details.
Communication records: Messages, emails, or WhatsApp chats you send us.
Website usage data: Your IP address, browser type, and pages visited (via cookies).

2. How We Use Your Information

We use your information to:

Book and confirm your appointments.
Provide and personalise our services.
Send reminders, updates, and promotional offers (with your consent).
Improve our website and customer experience.
Respond to your inquiries and feedback.

3. How We Protect Your Information

We take appropriate security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. This includes:

Limiting access to authorised staff only.
Using secure payment and booking systems.
Regularly updating our data protection practices.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may only share your data:

With trusted service providers who assist us in operating our business (e.g., booking platforms, payment processors).
If required by law or legal process.

5. Cookies

Our website may use cookies to improve your browsing experience. You can choose to disable cookies in your browser settings, but this may affect certain website features.

6. Your Rights

You have the right to:

Access and update your personal data.
Request deletion of your personal data (where legally possible).
Opt-out of marketing messages at any time.

7. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your data, please contact us:
📧 Email: ummywax.customercare@gmail.com
📱 Phone/WhatsApp: +6019 - 550 9460